This question is frequently asked. Track your order using the provided tracking number. We often send our parcels out through DPD or PostnNL so use the tracking feature on their websites to track your order.

How can I obtain my tracking number?

You can find your tracking number 1-2 days after placing your order. Please contact us if you do not receive it.

Contact us within 24 hours of placing your order if you wish to make changes or cancel the order. Once the product is shipped, cancellation is not possible.

You have 24 hours to contact us for cancellation. After shipment, we cannot cancel your order.

We carefully package every item, but sometimes damage can occur during shipping. Send us your order number and a photo of the damaged item, and we will send you a replacement item at no cost.

Please note that customers are responsible for any customs and tax charges that may apply to their order.

If your question hasn’t been answered, feel free to contact us at support@myawrah.com. We aim to respond within 1-2 business days.

For information about our return policy, you can visit our specific returns page.

Domestic Shipping (Within the Netherlands)

• Standard Delivery: 1-2 business days

International Shipping

• Europe: Standard Delivery: 3-7 business days 
• International (outside Europe): Standard Delivery 7-10 business days

We depend on delivery companies for our delivery times. It is possible that due to unforseen circumstances, deliveries get delayed. For more information send us an e-mail on support@myawrah.com.